30-day money-back guarantee
RooksBiz offers a 30-day money-back guarantee for paid Station Noir case unlocks. If you are not satisfied, including if you change your mind, you may request a full refund within 30 days of your order date. Playing or opening the case does not prevent you from requesting a refund within this period.
How to request a refund
Refunds are handled by Paddle, our Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Visit paddle.net to request a refund. Have your order receipt, transaction reference and the email address used for the purchase ready so Paddle can locate your order.
Paddle will explain the refund process and expected timing. The time for funds to appear can vary depending on your payment method and financial institution.
If you cannot reach Paddle, write to RooksBiz at Lquiroz777@gmail.com and we will point you to the right request form — we cannot issue the refund ourselves, because Paddle holds the payment.
Scope and consumer rights
This policy applies to money paid for case access. Free cases and cases unlocked only with earned points do not involve a monetary payment to refund. A refunded purchase no longer provides a paid entitlement to that case.
This guarantee is in addition to, and does not limit, any mandatory consumer rights, including rights relating to faulty or misdescribed digital content. See Paddle’s Refund Policy and Buyer Terms for payment-provider terms. Our Terms & Conditions and Privacy Notice also apply.